Terms of Sale

Effective May 2025

By purchasing from twelve.pro, you agree to the following terms:

All Sales Are Final

All purchases are final and non-refundable. We do not accept returns, exchanges, or cancellations once an order is placed. Please review your order carefully before confirming your purchase.

Shipping

Most orders ship same or next business day. However, please allow up to 7 business days for processing, especially during drops or preorder periods. Shipping timelines do not include weekends or holidays.

Returns & Exchanges

We do not accept returns or exchanges due to sizing, fit, or buyer’s remorse.

If your order arrives damaged or incorrect, contact us within 5 days of delivery at support@twelvepro.net with your order number and clear photos of the issue. We will assess and resolve the matter at our discretion.

Sizing & Fit

Please refer to product descriptions for sizing details. If unsure, contact us before purchasing. All sizing questions must be clarified prior to placing your order, as we do not offer size-based returns.

Fraud & Order Verification

We reserve the right to cancel any order flagged for suspicious or fraudulent activity. Orders placed using bots or automated systems will be voided.

Order Issues

If your package is lost in transit or marked delivered but not received, contact your local carrier first. Unfortunately, once an order is shipped, it is out of our hands. We are not responsible for stolen or misplaced packages.

Contact

For any issues not covered here, reach us at:
support@twelvepro.net